Industrial design trained, rich career in digital experiences consulting

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Resonant

Founder | Experience director |PRINCIPAL CONSULTANT | 2015 – present

I set up Resonant to better cater for my clients' needs to have highly experienced and passionate individuals closer to the action. 

Resonant draws on a network of experienced specialists to conceive and deliver experience focused, design-driven products, services and innovations. We cover a wide spectrum of experience design areas including: service design, design strategy, user research, user experience, Internet of Things, Interaction Design and physical computing. 

Since opening for business, we have had the pleasure of working with our partners to:

  • Develop a next generation urban transportation service; 
  • Guide the development of an MEG (brain + thought) scanner and its associated software; 
  • Direct the design language (interaction, visual and physical) of future automotive user interfaces for a leading premium range of vehicles for 2018–2025 (including autonomous driving considerations)
  • Improve the user experience for a home buying service; 
  • Research the needs around a rapid delivery service

Yes. a lot. Let me know if we can help you.

Plan Strategic   

Head of User Experience | 2013 – 2015

Brought User Experience capabilities to a leading Product Strategy consultancy in order to help advise clients in developing new physical-digital products and services.
Sold and led Plan’s largest project, raised their thought leadership profile, managed the delivery of the new website and developed a set of offers to take to market.    

RMA Consulting        

Head of User Experience | 2010 – 2013

Grew a huge and intimidatingly talented team of consultants and designers.
Developed the User Experience and Design practice, transformed the brand and was key to developing the business ready for acquisition by NTT DATA.

The Team            

Head of User Experience | 2008 – 2010

Worked with brand and design consulting teams across the Loewy Group (including Williams Murray Hamm and Seymour Powell). Helped grow a small collaborative digital team to bring an old-school brand consultancy into the digital age. He worked on brand consultancy and service design engagements.

LBi (now DigitasLBi)        

Director of User Experience | 2005 – 2008

Worked with big brands and high-calibre teams to deliver industry-leading solutions. Grew from respected practitioner, to leader and manager of teams through transition from Oyster Partners, to Framfab and then to LBi. Led the strategy and design for a healthcare startup to deliver into the NHS.

Flow(now Foolproof)        

User Experience consultant | 2004 – 2005

Honed User-Centred Design skills, and got deep into understanding the human insights that could drive better technology solutions.

PA Consulting            

User Experience consultant | 2001 – 2004

Learned to swim against the tide, joining as a passionate designer in a competitive management consultancy. Learned about business, the consulting game, and how to work with large technology consulting teams on complex work programmes.

Yell                

Interaction Designer | 1999 – 2000

Started career in-house at Yell as an interaction designer for one of the most popular digital services at the time, cutting his teeth on the web in its infancy.