Diagnosing the discordant nature of physical-digital products — Medium

This is the second of a series of reflections around bridging the physical-digital divide. I recently presented a 45 minute overview at Interactions 14 in Amsterdam on 8th February 2014. You can find the slides here, some feedback on storify here, and a video of the talk (for full effect) here.

A lack of harmony between physical products and digital services — Medium

This is the first of a series of reflections around bridging the physical-digital divide. I recently presented a 45 minute overview at Interactions 14 in Amsterdam on 8th February 2014. You can find the slides here, some feedback on storify here, and a video of the talk (for full effect) here.

Design in healthcare — the next six years — Medium

Last week saw the return of healthcare as the theme for World Usability Day. Since the last event six years ago, ‘Usability’ has been going out of vogue. Instead, practitioners have sought higher ground, favouring concepts like ‘user experience’, ‘service design’, or ‘customer experience‘ — basically anything more grandiose and holistic. It’s as if the design industry has mastered usability, which is definitely not true.