After a day of de-compression wandering the wet and wild streets of Amsterdam, I thought I’d reflect on Interactions 14 — the conference around Interaction Design and its related disciplines.
Last week saw the return of healthcare as the theme for World Usability Day. Since the last event six years ago, ‘Usability’ has been going out of vogue. Instead, practitioners have sought higher ground, favouring concepts like ‘user experience’, ‘service design’, or ‘customer experience‘ — basically anything more grandiose and holistic. It’s as if the design industry has mastered usability, which is definitely not true.