Design in healthcare — the next six years — Medium

Last week saw the return of healthcare as the theme for World Usability Day. Since the last event six years ago, ‘Usability’ has been going out of vogue. Instead, practitioners have sought higher ground, favouring concepts like ‘user experience’, ‘service design’, or ‘customer experience‘ — basically anything more grandiose and holistic. It’s as if the design industry has mastered usability, which is definitely not true.